Terms + Conditions DEPOSIT & PAYMENT
We accept cash, checks, and credit cards (American Express, Discover, Master Card, Visa, and most debit cards). Payment in full is due with all orders $600 or less. 70% deposit is required for everything else, balance due upon delivery.
RECEIVING YOUR ORDER
We encourage you to check the quantities and quality of the garments you receive from us immediately. Pacific Imprints cannot be held accountable for defects or problems with your order unless contacted within 72 hours of delivery.
In the event an order needs to be cancelled, refunds or return of deposits will be based on the status of the order (Have the items been ordered? Have any of the items been printed? Etc.) and may be subject to penalties and/or restocking charges, at a minimum of 15% of your order.
USER SUBJECTIVITY / REFUND POLICY
Pacific Imprints stands behind the quality of our products. We aim to please, and have guidelines in place to guarantee satisfaction. We offer detailed mock ups (approval by the client is mandatory for every order) or pre production samples/photos for end user review. We operate under very specific and numerous quality controls, standard operating procedures, and guidelines to ensure a quality finished product, we will not be held responsible for end user subjectivity.
In the event that we make a terrible error in printing your shirts, then we will reprint the order for you at no additional cost. We do not offer refunds. This rarely happens and really only applies to serious mistakes like printing the wrong art, printing the wrong location, or ordering the wrong color garments. If you require precise measurements of artwork, pantone ink matching, or press checks, this must be communicated prior to approval and it is your responsibility to make sure these requests are notated in the quote / artwork email sent for approval, and a surcharge may apply.
In this (and any printing industry), misprints happen. A screen could come out of registration, we may find a defect in the garment, the garment may come from a bad dye lot, etc.. If we misprint a few of your garments then we will NOT charge you for these, and we’ll likely even throw them in with the order at no charge if they are passable. Since misprints can happen, we’d encourage you to order extra garments if you need exact quantities due to preorders or team member requests. For example, if you are ordering a single Extra Small garment for your kid, there is a chance that this garment becomes a misprint. Due to the nature of the screen printing process, we would be unable to setup the screens again just to print this single shirt.
We try to minimize it, but misprints do happen and we cannot predict when. Work with us and plan ahead
CUSTOMER SUPPLIED GARMENT
We require contract screenprinting clients to provide us with a detailed list of garments including manufacturer, style number, color, size, and quantities of each to be printed prior to order confirmation. We may be unable or refuse to print on certain garments based on garment content.
Unless stated otherwise on the respective services page, our minimum order is 24 pieces for contract printing.
Shipping is not included in estimates unless specified. Shipping time is not included in turnaround time. Once the order has been completed in full, we can offer accurate delivery dates from the carrier.
OUT OF STOCKS
It is unfortunate, but sometimes our vendors will run out of particular styles or colors. If this happens we can offer a variety of possible substitute products from other vendors, or you can choose to wait until the items are back in stock. If you choose to wait for the inventory to be replenished then we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says they will. If you choose a substitute garment then we should be able to stick to our typical turnaround time unless those garments are out-of-stock as well.
Duluth Screen Printing is not responsible for mistakes or defects on behalf of the manufacturer or distributor: mislabeled sizes, inconsistent coloring, dye lots, manufacturer garment defects, etc. All garments will be counted in bulk (dozens, or however they are packaged by the manufacturer). We cannot inspect each garment or count them in individually. Manufacturer and distributor defects or mis-shipments will delay production until all garments are received. It is highly recommended to order more garments than needed for each size. All additional garments will be included in the print run and we will bill for what is printed.
Typical turnaround time is 10 working days (two to three full-weeks) from the time that art mockups are approved with Printavo App or via email. Some services like relabel will add to our typical turnaround. Rush charges may apply for orders needed sooner than our typical turnaround.
Turn time on larger orders (1,500 pieces or more than 5 designs) may require longer time to produce. Please inquire about our current turn time on larger orders.
During certain times of the year, such as Christmas or Summer months, turnaround times will be extended and we highly recommend contacting us well in advance or be prepared for a longer turnaround.
Refunds – and quantity – are reserved to the sole discretion of Pacific Imprints. Terms and prices are subject to change annually based on market conditions.